GooHom

Privacy Policy

Effective date: October 15, 2026

1. Information We Collect

When you sign in with Google or Facebook, we receive your name, email address and profile photo from that provider. We also ask for your mobile phone number. We store it but do not verify it, and it stays hidden from other users until a booking is confirmed.

You give us: your profile details, the requests, quotes, listings, messages, photos and reviews you post, and your service preferences. Providers also submit a government-issued ID photo and a face photo for identity verification.

Automatically, we collect a push-notification token for your device. For location, you choose a city; if you tap "detect my location" the app uses your device location once to suggest it. We do not store your precise location.

2. How We Use Your Information

We use your information to:

  • Create and secure your account
  • Match requests with providers who serve the city
  • Let providers send quotes, clients accept them, and both of you message each other
  • Send push notifications about requests, quotes, messages and bookings
  • Verify provider identity
  • Keep the platform safe: review reports, apply blocks and enforce our Terms
  • Improve the platform and resolve disputes

3. How We Share Your Information

We do not sell your personal data. We share it only as needed:

  • Your name and profile photo can be seen by other signed-in users, for example on quotes and in the provider directory.
  • Your phone number is revealed to the other party only after a booking is confirmed or completed.
  • Provider identity documents are reviewed only by authorized GooHom staff and are not shown to other users.
  • Companies that process data for us: Supabase (database, sign-in and file storage), Expo (push notification delivery), and Google and Facebook (sign-in).
  • When something is reported, our moderators can see the reported content and the report.
  • We may disclose information if required by Philippine law or a lawful government request.

4. Reporting, Blocking and Moderation

You can report a user, a message or a listing from inside the app, and you can block a user. Reports are private and are reviewed by our moderation team, who may remove content or suspend accounts that break our Terms.

Blocking stops the other person from messaging or booking you and hides their listings from you. You can unblock someone at any time in Profile → Blocked users.

5. Data Retention and Deletion

We keep your account data for as long as your account is active.

You can delete your account at any time from Profile → Delete account. If you cannot open the app, email privacy@goohom.com from the address linked to your account and we will do it for you within 7 business days.

When an account is deleted we remove your name, photo, phone number, push token, identity documents and uploaded files, we withdraw your open requests, pending quotes and listings, and we replace your messages with "Message deleted". Completed bookings and the reviews you wrote are kept without your name so that other users' history and provider ratings stay accurate.

We also keep records that the law requires us to keep, and records of safety reports.

6. Security

We use industry-standard measures to protect your data, including encrypted storage and secure HTTPS transmission. No system is perfectly secure. If you suspect unauthorized access to your account, contact us immediately at support@goohom.com.

7. Your Rights

Under Philippine law (Republic Act No. 10173, the Data Privacy Act of 2012), you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Object to or restrict certain processing
  • Request erasure of your data

You can erase your data yourself with Delete account, or email us at privacy@goohom.com to exercise any of these rights.

8. Children's Privacy

GooHom is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has registered, please contact us and we will remove their data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app. Continued use of the app after the effective date means you accept the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

GooHom Email: privacy@goohom.com